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Support: FAQ
SUPPORT
ICTT offers support and maintenance agreements along with customized SLA, 24/7 availability and various contact channels.
Remote support and on-site interventions followed by full incident report.
On-demand troubleshooting and periodical healthchecks are possible.
Support and maintenance contracts
SLA
24 / 7 / 365 availability
Remote support and on-site interventions
Channels: phone, email, web, mobile app
Root Cause Analysis and reports
On-demand troubleshooting
Periodical healthchecks
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