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Support: FAQ
SUPPORT

ICTT offers support and maintenance agreements along with customized SLA, 24/7 availability and various contact channels.

Remote support and on-site interventions followed by full incident report. 

 

On-demand troubleshooting and periodical healthchecks are possible. 

Support and maintenance contracts

SLA

24 / 7 / 365 availability

Remote support and on-site interventions

Channels: phone, email, web, mobile app

Root Cause Analysis and reports

On-demand troubleshooting

Periodical healthchecks

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